Terms of Service

These Terms of Service ("Terms") set out the basis on which AIRCOM LIMITED ("Aircom", "we", "us" or "our"), a company registered in England & Wales under company number 16411888, with its registered office at 47 Ellora Road, London, SW16 6JG, supplies telecommunications services to you ("Customer", "you" or "your").

Aircom provides services to businesses only. By placing an order, signing an order form or service schedule, accessing our platform, or otherwise using any of our services, you confirm that you are acting in the course of a business and that you agree to be bound by these Terms.

These Terms, together with any order form, service schedule, applicable rate sheet, our Acceptable Use Policy and our Privacy Policy, form the entire agreement between you and Aircom (the "Agreement"). Where there is a conflict, a signed order form or service schedule takes precedence over these Terms, and these Terms take precedence over any other policy document, unless expressly stated otherwise.

These Terms are not legal advice and do not purport to be a complete statement of your or our rights and obligations under applicable law. If anything here is unclear, please contact us before placing an order.

In these Terms, the following words have the following meanings:

• "Services" means the wholesale voice, SIP trunking, international voice routing, carrier interconnect, number provisioning and cloud telephony services described in clause 3 and in any order form or service schedule.
• "Platform" means Aircom's network, switching infrastructure, portals, APIs and supporting systems used to deliver the Services.
• "Order Form" means the document, in any form we accept, by which you order Services and that records the agreed Services, charges and any service-specific terms.
• "Rate Sheet" means the schedule of per-destination, per-minute, per-channel or other usage charges applicable to your account, as updated from time to time in accordance with these Terms.
• "Traffic" means the calls, sessions, messages or signalling carried over the Services.
• "Charges" means all fees, usage charges, recurring charges and other sums payable by you under the Agreement.
• "Acceptable Use Policy" or "AUP" means our acceptable use policy available at /legal/acceptable-use, as updated from time to time.
• "Applicable Law" means all laws, regulations and regulatory requirements applicable to the Services, including those of Ofcom and any other competent telecommunications regulator.
• "Business Day" means a day other than a Saturday, Sunday or public holiday in England.

Aircom is a wholesale telecommunications carrier. Subject to these Terms and to a successful order, we may supply some or all of the following Services, as recorded in your Order Form:

Wholesale voice termination

Carriage and termination of outbound voice Traffic to national and international destinations, billed by destination in accordance with the applicable Rate Sheet.

SIP trunking

SIP-based connectivity between your equipment or platform and the Aircom network, provisioned as concurrent channels, registered trunks or IP-authenticated trunks.

International voice routing

Least-cost and quality-tiered routing of international Traffic across our interconnect partners, with route selection managed to balance cost, completion rates and voice quality.

Carrier interconnects

Bilateral and multilateral interconnection arrangements for the exchange of voice Traffic with other licensed carriers and operators.

Cloud telephony & number services

Hosted voice features, inbound number ranges and associated provisioning and porting services, where ordered.

We may add, modify, withdraw or substitute features and routes where reasonably necessary for operational, commercial, security or regulatory reasons. Aircom was incorporated in 2025; figures we publish describing capacity, coverage, latency or availability are platform capabilities and targets rather than a representation of historical performance, and do not form part of any service-level commitment unless expressly set out in an Order Form.

The Services are available only to businesses and other organisations that complete our onboarding and verification process. We do not provide services to consumers.

As a regulated carrier, we are required to know our customers and the origin of their Traffic. Before we activate Services, and at any time afterwards, we may ask you to provide and verify information including (without limitation):

• Your legal entity name, registration number, registered address and beneficial ownership.
• Proof of identity and authority of the individuals acting on your behalf.
• Details of your regulatory status, licences and the markets you operate in.
• Information about the nature, source and expected volume of your Traffic.
• Banking, billing and tax details, including a valid VAT registration where applicable.

You must keep this information accurate and up to date and notify us promptly of any material change. We may refuse to onboard you, suspend Services, or terminate the Agreement if you fail to complete verification, if any information you provide is inaccurate or misleading, or if we are unable to satisfy our legal, regulatory or anti-fraud obligations.

You are responsible for keeping your account credentials, SIP details and API keys secure, and for all activity carried out under your account. You must notify us immediately if you suspect any unauthorised access or compromise.

Your use of the Services is subject to our Acceptable Use Policy, available at /legal/acceptable-use, which forms part of the Agreement. The AUP describes prohibited Traffic and conduct, including measures designed to prevent fraud, nuisance and unlawful calling.

Without limiting the AUP, you must not use, or permit any third party to use, the Services to:

• Originate, transit or terminate Traffic that is unlawful, fraudulent, or that breaches the rights of any person.
• Send or facilitate calling line identity (CLI) that is invalid, spoofed or used to mislead, except where lawful and expressly agreed.
• Generate artificially inflated traffic, traffic pumping, or other revenue-share fraud.
• Make nuisance, silent, abandoned or unsolicited marketing calls in breach of Applicable Law.
• Interfere with, probe or attempt to circumvent the security or integrity of the Platform.

We may, without liability to you, block, filter, re-route or rate-limit Traffic, and suspend or terminate Services, where we reasonably believe the AUP or Applicable Law is being or is likely to be breached.

We design and operate the Platform to carrier-grade standards and target high availability, redundant routing and resilient interconnection. Specific availability targets, support response times and any service credits, where offered, will be set out in an applicable service schedule or service-level agreement.

Any availability, latency, completion-rate or quality figures published on our website or in marketing materials are stated as design targets and platform capabilities. They are not warranties or guarantees of past or future performance and do not create contractual service levels unless expressly incorporated into an Order Form or service schedule.

From time to time we carry out planned maintenance, upgrades and emergency works that may affect the Services. We will use reasonable efforts to schedule planned maintenance to minimise disruption and to give reasonable notice where practicable. The Services may also be affected by factors outside our control, including the networks, interconnects and equipment of third parties.

You agree to pay all Charges for the Services in accordance with the applicable Rate Sheet, Order Form and these Terms. Usage Charges are calculated from our records of Traffic carried over the Platform, which (save for manifest error) are conclusive.

Unless otherwise agreed in writing:

• All Charges are exclusive of VAT and any other applicable taxes, levies or duties, which you will pay in addition at the prevailing rate.
• We may require a deposit, prepayment, credit limit or other security, and may operate the account on a prepaid or postpaid basis at our discretion.
• Invoices are payable within the period stated on the invoice or Order Form and must be paid in full, in cleared funds and without set-off or deduction.
• We may apply interest on overdue sums at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
• We may suspend or restrict Services where any Charges are overdue or where usage exceeds an agreed credit limit or prepaid balance.

Rate Sheets for international and wholesale destinations change frequently. We may amend per-destination rates on reasonable notice (and, where required to reflect changes imposed by upstream carriers or regulators, with immediate effect), with such notice given by any reasonable means including via our portal or by email.

If you dispute an invoice in good faith, you must notify us in writing within the period stated on the invoice (and in any event within 30 days), pay the undisputed portion when due, and provide reasonable detail of the dispute so that we can investigate.

Telecommunications fraud, including international revenue-share fraud (IRSF), Wangiri, PBX/SIP compromise and artificially inflated traffic, can generate very high charges very quickly. You acknowledge that protecting against such fraud is a shared responsibility.

We operate automated and manual fraud-monitoring controls and may, without prior notice and without liability, take any action we reasonably consider necessary to protect the Platform, other customers or ourselves, including:

• Setting and adjusting velocity, spend, concurrency and destination limits on your account.
• Blocking, throttling or re-routing Traffic to high-risk destinations or numbering ranges.
• Suspending Services or freezing the account where suspicious activity is detected.
• Requiring additional verification before restoring full service.

Except where charges arise solely from our own fraud, negligence or breach, you remain responsible for all Charges relating to Traffic originated from or attributable to your account, including Traffic resulting from compromise of your systems, credentials or end users. You must implement reasonable security measures on your own equipment and notify us immediately of any suspected fraud or compromise.

Where the Services include telephone numbers, those numbers are allocated subject to Applicable Law and to the rules of the relevant numbering authority. You acquire a right to use allocated numbers for the duration of the relevant Services only; you do not own them and may not sell, transfer or sub-allocate them except as permitted by us and by Applicable Law.

You must use numbers only in accordance with their designated use, geographic conditions and any regulatory conditions attached to them, and you are responsible for any required end-user information, address or consent obligations.

We will use reasonable efforts to support number porting in and out in accordance with applicable porting processes, but porting timescales and outcomes depend on third parties and the gaining or losing provider. We may decline or delay a port where Charges are outstanding, where verification fails, or where the request does not meet applicable porting rules. Numbers may be withdrawn or reclaimed where required by the numbering authority or on termination of the relevant Services.

We may suspend all or part of the Services, immediately and without liability, where:

• You are in breach of these Terms, the AUP or any Applicable Law, or we reasonably suspect fraud or misuse.
• Any Charges are overdue or a credit limit or prepaid balance is exceeded.
• Suspension is necessary to protect the security or integrity of the Platform or other customers.
• We are required to do so by a regulator, court or other competent authority.

Either party may terminate the Agreement, or an affected Service, on written notice if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent, enters administration or liquidation, or is unable to pay its debts as they fall due.

Termination or expiry of the Agreement does not affect any accrued rights or liabilities. On termination, all outstanding Charges become immediately due, your right to use the Services and any allocated numbers ends, and each party will return or destroy the other's Confidential Information on request, subject to any retention required by Applicable Law. Clauses intended to survive termination, including those on charges, liability, indemnity, confidentiality and governing law, continue in force.

Nothing in the Agreement excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, and because the Services are supplied to businesses:

• Neither party is liable to the other for any indirect, special or consequential loss, or for any loss of profit, revenue, anticipated savings, business, goodwill, data, or for traffic costs incurred on third-party networks, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
• Aircom's total aggregate liability arising out of or in connection with the Agreement in any 12-month period is limited to the total Charges paid by you for the affected Services in the 12 months immediately preceding the event giving rise to the claim.
• We are not liable for any failure or delay in the Services to the extent caused by your acts or omissions, your equipment or systems, your end users, or the networks, interconnects or equipment of any third party.

Except as expressly set out in the Agreement, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. The Services are wholesale carriage services and are not guaranteed to be uninterrupted or error-free.

You will indemnify and hold harmless Aircom, its affiliates and their respective officers and employees against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms, the AUP or any Applicable Law.
• Traffic originated from, transited through or attributable to your account, including fraudulent, unlawful or AUP-breaching Traffic.
• Any claim by a third party (including any end user, regulator or other carrier) relating to your use of the Services or the content or conduct of your Traffic.
• Any inaccurate information provided by you during onboarding or in connection with the Services.

We will notify you of any claim to which this indemnity may apply and will not settle any such claim without your prior consent (not to be unreasonably withheld), and you may, at your cost, assume conduct of the defence of such claim with our reasonable cooperation.

Each party may receive confidential information of the other, including commercial terms, rate sheets, routing arrangements, technical information and business plans ("Confidential Information"). Each party agrees to keep the other's Confidential Information confidential, to use it only for the purposes of the Agreement, and to protect it with at least the same degree of care it applies to its own confidential information.

These obligations do not apply to information that is or becomes public other than through breach of the Agreement, was already lawfully known, is independently developed, or is required to be disclosed by law, a court or a regulator (in which case the disclosing party will, where lawful, give reasonable prior notice). These obligations survive termination of the Agreement.

Each party will comply with its respective obligations under applicable data protection law, including the UK GDPR and the Data Protection Act 2018, in connection with any personal data processed under the Agreement.

Details of how Aircom collects and uses personal data, including communications data and call-related metadata, are set out in our Privacy Policy at /legal/privacy. Where the provision of the Services involves processing of personal data on your behalf, the parties will enter into, or be deemed to have entered into, appropriate data processing terms consistent with Applicable Law.

Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay) to the extent caused by events beyond its reasonable control, including acts of God, fire, flood, war, terrorism, civil disorder, industrial action, cyber-attack, failure of upstream carriers or interconnect partners, failure of utilities or telecommunications networks, or acts of government or regulators.

The affected party will use reasonable efforts to mitigate the effect of the event and to resume performance. If a force majeure event continues for more than 30 days, either party may terminate the affected Services on written notice without liability for the unaffected period.

We may update these Terms from time to time to reflect changes in our Services, the law, regulation or our business. Where a change is material, we will give you reasonable notice by a means we consider appropriate, including via our portal or by email to your registered contact.

Your continued use of the Services after the effective date of an updated version constitutes acceptance of the updated Terms. If you do not accept a material change, your remedy is to stop using the affected Services and, where applicable, terminate in accordance with the Agreement. The "last updated" date below indicates when these Terms were last revised.

The Agreement and these Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England & Wales.

The courts of England & Wales have exclusive jurisdiction to settle any such dispute or claim. The parties will, where reasonable, seek to resolve disputes amicably between appropriate representatives before commencing proceedings.

If you have any questions about these Terms, or wish to give any notice under the Agreement, please contact us using the details below.

• AIRCOM LIMITED (company number 16411888)
• Registered office: 47 Ellora Road, London, SW16 6JG, United Kingdom
• VAT registration: GB 509539176
• Email: contact@aircomlimited.co.uk

These Terms are provided for information and do not constitute legal advice. We recommend you take your own professional advice before entering into the Agreement.