Contact-Centre & BPO Voice
Power predictive diallers and busy contact centres with trunks built for sustained, high-concurrency traffic. Low PDD, clean CLI and granular controls keep agents talking and compliance teams comfortable.
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The basics
Contact-Centre Voice, explained.
Contact-centre voice provides the high-concurrency inbound and outbound trunks that diallers, BPOs and contact centres need to keep large agent teams talking. Aircom engineers for sustained concurrency, low post-dial delay and clean CLI, with per-campaign controls for compliant dialling.
Predictive dialling vs standard trunks
Predictive diallers place many simultaneous outbound calls to keep agents busy, which demands high burstable concurrency and consistently low PDD that ordinary trunks struggle with. Aircom sizes capacity and routing specifically for that load.
What it does
Dialler-ready voice built for concurrency.
High-concurrency inbound and outbound trunks engineered for diallers, BPOs and contact centres at full tilt.
High-concurrency trunks
Capacity sized for predictive diallers and seasonal campaigns, burstable on demand.
Low post-dial delay
Short, consistent PDD so agents connect faster and abandonment stays low.
CLI & DID management
Manage outbound CLI presentation and inbound DID pools at scale, per campaign.
Compliance controls
Spend caps, destination rules and call-pattern monitoring to support responsible dialling.
What you gain
Voice as critical infrastructure.
Engineered for carriers, resellers and businesses that treat voice as critical infrastructure, not a line item.
- Built for sustained high concurrency
- Low, consistent post-dial delay
- Per-campaign CLI and routing control
- Real-time quality and spend visibility
Ideal for
Built for these teams
- 01BPOs running outbound campaigns
- 02Contact centres needing reliable inbound
- 03Diallers requiring burstable concurrency
Contact-Centre Voice at a glance
Targets, not guesswork.
Capability targets for the Aircom voice platform, engineered for scale from day one.
Common questions
Questions, answered.
The essentials: how it works, what it costs and how to get started on the Aircom network.
Post-dial delay is the time between a call being placed and the caller hearing ringing. Low, consistent PDD means agents connect faster and callers are less likely to abandon, which is critical for dialler efficiency.
Yes. Trunks are sized for sustained high concurrency and burst on demand for seasonal campaigns, so predictive diallers keep agents busy without exhausting capacity.
Spend caps, destination rules and call-pattern monitoring support responsible, compliant dialling, and you manage outbound CLI presentation per campaign.
The full portfolio
Explore more services.
The Aircom voice core powers a full carrier-grade portfolio. Combine services to fit your stack.
// High Concurrency
Ready to put Contact-Centre Voice to work?
Talk to our routing team about contact-centre & bpo voice and we will scope an interconnect built around your traffic.