Support engineered for live voice traffic
Voice does not wait for office hours. Round-the-clock monitoring, structured onboarding and clear service-level targets are built to keep your traffic flowing and your team informed.
The support model
People who understand routing.
Aircom support is engineering-led and always on. The same team that builds the network is the team that keeps your traffic healthy, watching every route.
Onboarding
From agreement to live traffic.
A structured, four-step sequence designed to get you live quickly without cutting corners on compliance or quality.
- 01
Commercials & KYC
We agree rates, terms and traffic profile, then complete know-your-customer checks so your account is set up cleanly and compliantly.
- 02
Provisioning
SIP trunks, IP authentication and destination access are configured to match your platform, with spend caps and risk controls in place from the start.
- 03
Test routes
We open test routes so you can validate audio quality, CLI integrity and KPIs against your own benchmarks before any production traffic flows.
- 04
Go live
Once you are satisfied, we ramp production traffic with monitoring active and a named contact on hand to tune routing as volumes grow.
Once commercials and KYC are agreed, SIP trunks and test routes can typically be provisioned the same day. Direct carrier interconnects depend on the chosen connectivity method but are prioritised to get you live quickly.
Service levels
Targets we engineer around.
Aircom was incorporated in 2025. The figures below are platform capability targets and how we operate, not a claim of historical performance.
Core availability target
The resilient, geo-redundant voice core is engineered for high availability, with automatic failover between points of presence.
Monitoring cadence
Continuous corridor probing and KPI monitoring run around the clock, so quality issues are detected and acted on quickly.
Response approach
Issues are triaged by traffic impact and answered directly by routing engineers, with critical disruptions taking precedence.
Quality probe interval
Routes are graded continuously for ASR, ACD, PDD and CLI integrity, and re-routed the moment a corridor slips below target.
Reporting & CDRs
Live CDRs and dashboards give your team transparent, up-to-the-minute visibility into traffic, quality and spend.
Fraud & risk controls
Traffic profiling, configurable spend caps and anomaly detection protect both sides of the interconnect at all times.
Specific contractual service levels are agreed per customer and service. Talk to our team to scope targets that fit your traffic and your platform.
Questions
Common support questions.
A quick reference on connecting, getting supported and how the platform keeps your traffic healthy.
Ask us anythingAircom Limited is a UK-registered telecommunications carrier (company no. 16411888, England & Wales) providing wholesale voice, SIP trunking, international voice routing, carrier interconnects and cloud telephony to operators, contact centres and businesses.
Once commercials and KYC are agreed, SIP trunks and test routes can typically be provisioned the same day. Direct carrier interconnects depend on the chosen connectivity method but are prioritised to get you live quickly.
Yes. We offer inbound origination via virtual numbers (DIDs) in 50+ countries and outbound termination to 200+ destinations, available as inbound-only, outbound-only or two-way trunks.
Routes are graded continuously for answer rate (ASR), call duration (ACD), post-dial delay (PDD) and CLI integrity. You can select premium, standard or value tiers per destination to match your quality and cost targets.
Every account is protected by automated traffic profiling, configurable spend caps, destination controls and anomaly detection that flags unusual patterns before they become costly.
// Talk to the team
Support that scales with your traffic
Whether you are onboarding new routes or tuning live corridors, our engineers are ready to help keep your voice traffic clean and connected.